FORWARDING TO THE MOST RECENT EVENTS. I CAME TO MOVE MY HOUSEHOLD GOODS OUT... AND BEGAN TO DO SO WITH HELP... WHEN WE WRAPPED UP FOR THE DAY FOR A PRIOR ENGAGEMENT... WE STACKED THE STUFF WE DIDN'T WANT BY A LOCKED DUMPTER ON SITE. MY BOYFRIEND WAS FLAGGING FOR THE LADY IN THE OFFICE ATTENTION BEFORE HAND, WHICH SHE CLEARLY IGNORED AND WE BEGAN TO CONTINUE ON. SO, EVENTUALLY SHE MADE A PHONE CALL AFTER WE LEFT TO MY PARENTS HOUSE AND LEFT AN ATTITUDE FILLED MESSAGE FOR ME TO REMOVE THE GARBAGE. SO, I GOT THE MESSAGE, LEFT THEM A MESSAGE NOT TO LEAVE MESSAGES AT THAT NUMBER AND TO DEAL WITH ME AND LEFT MY NUMBER... THE FOLLOWING MORNING I WAS AT A MEETING AND RECEIVED AN ANOTHER ATTITUDE FILLED MESSAGE AND WAS TOLD MY UNIT HAD A LOCK ON IT UNTIL THE DEBRIS WAS REMOVED. I RENTED A UHAUL TO PICK IT UP, BUT WHEN I ARRIVED I WENT INSIDE THE OFFICE TO CONFRONT HER ABOUT THE MESSAGES THAT WERE SENT IN PERSON. WE GOT INTO AN ARGUMENT, I ASKED TO GET A COPY OF THE AGREEMENT, WHICH I WAS REFUSED ALTHOUGH I WAS LISTED AS AN OCCUPANT. BUT ANYWAY, I WAS LOCKED OUT FOR ABOUT 20 MINS AND ALSO FOR AN ADDITIONAL 15 ISH UPON THE ARRIVAL OF THE OTHER LISTED OCCUPANT. SHE WAS STEADY ARGUING WITH ME OUTSIDE AND TOLD ME TO NOT COME BACK TO THE PROPERTY AND MOVE MY THINGS OUT THAT DAY...AFTER SHE REMOVED THE LOCK... SHE STILL PROCEEDED TO BEHAVE UNPROFESSIONALLY, AND DISRESPECTFUL!!! I'M BIG ON REVIEWS AND I WANT EVERYONE TO KNOW ABOUT MY HORRIFIC EXPERIENCE WITH THIS COMPANY, WHO'S LOOKING TO STORE THEIR STUFF! IT WILL BE WORTH YOUR WHILE TO GO ELSEWHERE AND PAY EXTRA IF YOU HAVE TO THAN DEAL WITH THIS COMPANY!!! IF YOU LIKE FILTH, BUG INFESTATIONS AND UNPROFESSIONALISM...THIS IS THE PLACE FOR YOU! WARNING! I COUNTED 4 SPIDERS THAT LOOKED LIKE TARANTULAS. THEY WERE REALLY, REALY BIG AND HAIRY...3 WERE DEAD INSIDE BOXES, WHILE ONE WAS ALIVE INSIDE OF MY WASHING MACHINE AND WAS KILLED!
BEWARE OF THIS STORAGE PLACE!! I WOULD GIVE IT A ZERO STAR IF I COULD!!! MY HOUSEHOLD STUFF WAS STORED AT THEIR FACILITY SINCE FOR 4/5 YRS. I HAD ENCOUNTERED AN ISSUE WITH PEST EARLY ON AND MENTIONED IT TO THE LADY IN THE, AND WAS UPSET THE BUGS WERE GETTING IN MY UNIT AND FILTHY IN & ON THE OUTSIDE. SHE HAD THEM SPRAY I GUESS, BUT THE BUGS DIED INSIDE THE UNIT. EVENTUALLY TOOK IT UPON MYSELF TO BY FOGGERS TO KILL ALL THE BUGS AFTER SEEING A LIVE BLACK WIDOW INSIDE. I FOGGED EVERY OTHER MONTH FROM THAT POINT ON...
THIS THE SHORT VERSION OF WHAT HAPPENED, BUT IN FACT TRUE! I WOULD NEVER DO ANY SORT OF BUSINESS WITH THEM EVER, EVER AGAIN!
Very friendly, courteous staff!! The ladies in the office are the best! When you follow the rules and respect their facility they go above and beyond to make your experience positive. I recommend this place 100%! Quiet area, clean, secure, well maintained property. RV and boat parking is spacious!
Osteen Self Storage is a US Storage based in Osteen, Florida. Osteen Self Storage is located at 295 State Rte 415, Osteen, FL 32764, USA.
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